Help Centre
Guides and answers for your trade account.
Getting started
Your account, signing in and finding your way around.
Signing in to your account
Sign in with your email and password to see your trade pricing, place orders and use your account tools.
Resetting a forgotten password
Request a reset link by email if you have forgotten your password. The link stays valid for 7 days.
Requesting a trade account or online access
Already a Norbain customer but no login yet? Request online access. Brand new? Apply for a trade account.
Finding your way around the site
A quick tour of the header search, the discipline menu, your account menu and the footer links.
Finding products
Browsing, searching, comparing and reading product pages.
Browsing the catalogue
Drill down from a discipline to a category, then narrow the list with the filters in the sidebar.
Searching for products
Use the header search for a fast typeahead, then refine the full results page with the same filters.
Comparing products side by side
Add up to four products to a side-by-side comparison of brand, SKU and specifications.
Reading a product page
Understand the images, stock status, trade price, key features, specifications and downloads on a product page.
Outlet and clearance stock
Find sale and graded products at reduced prices in the Outlet, organised into easy tabs.