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For more detailed information on the cookies we use, please check our Privacy Policy (opens in a new window) or our Cookie Policy.
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This Privacy Policy (“Policy”) applies to the processing of personal information collected from users of our websites (“you”) or that you provide to us, Norbain SD.
For the purpose of the UK Data Protection Act 2018, which implements the General Data Protection Regulation 2016/679 (“the GDPR”, as may be amended from time to time) Norbain SD is a Data Controller. In this Policy references to “we”, “us” or “our” refer to Norbain SD.
Our Company is incorporated in England with company number 06248590 and a registered office at Norbain Holdings, Votec House,Hambridge Lane, Newbury, RG14 5TN, England.
We are committed to protecting and respecting your privacy. The purpose of this Policy to explain how we collect, use and secure personal information collected on our network of websites or directly supplied by you.
Personally Identifiable Information (“PII”) means any information relating to an identified or identifiable natural person, including an individual’s name, contact information, professional title, and employer. For the purposes of the GDPR, an individual’s internet protocol address (“IP address”) may be considered PII.
Tracking Technologies means cookies, web beacons, serving tracking technologies or other technology solutions performing similar functions. These technologies may include first party cookies (cookies referencing the domain of the website being visited) and third-party cookies (cookies referencing a domain other than the one of the website being visited) those placed by a website other than the one being visited), local shared objects (commonly referred to as “Flash Cookies”), HTML 5 Cookies and tracking pixels (including transparent or clear gifs).
User or you mean any individual who views or interacts with the Websites, whether or not they are a Customer or a Potential Customer.
What Information do we collect and how is it collected?
Personally Identifiable Information (PII)
We collect and process PII limited to information necessary to achieve one or more legitimate business purpose as described in this Policy. PII may include:
Basic information such as your name, address, telephone number or email address
Information that you provide by filling in forms on any of our websites in our network (“our sites”). We may also ask you for information when you report a problem with our sites
Information you have provided in respect of a job advertisement or your interest in any employment opportunities on our sites or any site linked to our sites
Records of any correspondence in the event that you contact us
Details of your visits to our sites and the resources you access
Except where you provide your PII to us in accordance with the above, we will not collect or store it without first asking you for it.
We may collect information about your device including, where available, your IP address, operating system and browser type.
Analytical, Behavioural, and Log Data. We may gather certain information about your use of our sites, such as information about your visit and interaction with our Content.
Cookies
One of the ways in which we collect this information is through Tracking Technologies such as cookies. Cookies are small text files containing information that is stored on your device. They help us to improve our site and to deliver a better and more personalised service. They enable us to:
Estimate our audience size and usage pattern
Store information about your preferences, and so allow us to customise our site according to your individual interests
Speed up your searches
Recognise you when you return to our site
We will seek your consent to use cookies the first time you visit our site (or on subsequent occasions if the cookie that records such acceptance is deleted). However, you may not be able to use all the interactive features of our site if consent is not given.
A full and current list of the cookies this website uses — grouped into strictly necessary, analytics, preferences and marketing cookies — is set out in our Cookie Policy, along with the third parties involved and how to review or change your cookie choices at any time.
Most web browsers allow users to exercise control over which cookies are processed through adjustments to the settings built into them. For information on changing these settings, please look for a “help” function in the browser or contact the browser provider. However, you may not be able to use all the interactive features of our site if cookies are disabled.
Our site may from time to time contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
We use the information that we collect about you to:
Provide you with products, services, publications, and information that you request, access, or which may be of interest to you
Deliver or display content that matches your business interests and responsibilities
Contact you with information about, and invitations for, products and services from us directed to your business interests and responsibilities
Communicate with, advertise to or invite you to join us on social media platforms on which you participate. In such event the privacy policies and other terms and conditions of those social media platforms will apply to communications between us and you on them.
We may analyse information collected from you indirectly to:
We collect information about you in order to improve our business relationship with you and to offer you opportunities to obtain our products and services relevant to your business interests. Collecting this information helps us tailor our products and services to you and therefore communicate with you more effectively. We are aware that many of our Customers make use of a range of media channels so we may also provide a mechanism through which you can express preferences about how you want us to communicate with you. Finally, collecting your information makes it possible to operate our business more effectively.
Depending on the nature of the relationship and the purpose in each case, we rely upon consent, contract and legitimate business interests for processing PII. For example, we may process PII with a User’s consent when they agree that we may place cookies on their devices, or that we can process information that they enter into a form on one of our sites.
It is in our interest as a business to enhance the services that we provide which may include processing your information to enable us to:
We may disclose your PII to any company in our group, which means our subsidiaries or our ultimate holding company and its subsidiaries, as defined in Section 1159 of the UK Companies Act 2006 (as amended).
We only share your PII with third parties:
If we are under a duty to disclose or share your PII in order to comply with any legal obligation
When they are hired by us or hired on our behalf, including Google Analytics, whom we use to gather statistics on portions of our site, and Lloyds Cardnet, our payment provider, who processes card payments securely on our behalf. These companies – our suppliers – are contractually bound to use personal information we share with them only to perform the services we have hired them to provide
To protect the rights, property or safety of Norbain SD, our customers or others
When you pay for an order by card, your card details are entered directly on the secure Hosted Payment Page operated by our payment provider, Lloyds Cardnet. Your full card number is handled entirely by Lloyds Cardnet and is never seen by, sent to, or stored on our systems. We receive only confirmation of whether the payment succeeded, together with a limited transaction reference, which we retain as part of your order record.
When you are signed in, we record the products you view, what you search for, what you add to your basket and the quotes you create, and link this to your trade account. Your Norbain account manager uses it to help you, for example to follow up a basket you did not complete or to source a product you could not find. We do this on the basis of our legitimate interest in supporting our trade customers. You can switch this off at any time under My Account, Settings, and we keep this activity for 24 months.
To protect your account and our customers from fraud, when you sign in, change your account details or place an order we record:
We use this to spot orders and sign-ins that do not look like you, for example an order from a new browser to a new delivery address shortly after a password reset. Our staff may then check the order with you before it is dispatched. We do not use this information for marketing, and we do not share it with anyone else.
We rely on our legitimate interest in preventing fraud and keeping accounts secure. We keep IP addresses, browser identifiers and device details for 12 months, then delete them. A record of whether an order was checked, and why, stays with the order for as long as we keep order records.
We will retain the PII that you provide while you remain a Customer of ours or as needed to provide you with products and services.
We will never retain PII about you for longer than is necessary to fulfil the purpose for which it was originally collected.
We may retain your PII after you have cancelled any contract with us if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, prevent fraud and abuse, or enforce this Policy and our Terms of Use. We may also retain PII for a limited period of time if requested by law enforcement agencies.
If you would like more information about how long we retain your information please email [email protected].
How do we Store and Secure Your Information?
We take the security of the data that we collect very seriously. We have implemented technical, organisational and administrative measures which are generally accepted to protect the PII in our possession and of the third parties who act on our behalf.
By providing your PII you agree to us storing or processing it. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your PII, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Access to Information, Opting Out and Your Privacy Rights
You have the right to access, rectify, erase, restrict, transfer, or object to the use of your information. If you wish to exercise any of these rights or have questions regarding this policy or how we use your information, please contact us at [email protected].
You may change or update the information that we hold about you at any time and as often as necessary. In the first instance, you should submit a request for a copy of your information in our possession by sending an email to [email protected]. We will respond to all such requests without undue delay, and in accordance with the provisions of the GDPR.
If you do not believe that we have responded to your complaint appropriately or in a timely manner, you may contact our Director of Operations Development at [email protected], or the Information Commissioner’s Office.
Norbain SD reserve the right to modify or amend this Policy from time to time. We will not reduce your rights under this Policy without your consent. If we change our Policy, we will post those changes on this page in addition to updating the “Last Updated” date at the bottom of this Policy. For these reasons, we encourage you to read this Policy regularly.
Your continued use of the Website or accessing Content posted on the Website shall constitute your acceptance of the modified Policy. If there will be any changes made to the use of your PII in a manner materially different from that stated at the time of collection, we will notify you by posting a notice on our site. If you object to any of the changes, or the overall Policy, please contact us via [email protected].
Last updated: 10 October 2026
