The UK's leading distributor
Video | Access Control | Intruder Detection
Not sure which products you need?
Norbain’s range of industry-leading services ensure that you have the most fluid and hassle-free experience. We’ll support you before, during and after the buying process, supporting you every step of the way.
Norbain’s Technical Support Group helps customers resolve product issues and ascertain the cause of any problems. Their extensive product knowledge helps them to quickly find the source of any faults and advise on the solution.
If the product is in warranty, the issue will be transferred to the Customer Services team to open a return and liaise with the manufacturer to ensure your repair is quickly and efficiently dealt with.
For those products out of warranty, the Customer Services team will arrange for an assessment for the repair, along with pricing, and organise for the work to be carried out.
Please contact us to discuss your repair requirements.
Norbain’s pre-configuration service reduces the amount of time engineers spend on site by preparing the system prior to delivery. Norbain will unpack all the equipment, configure the IP CCTV system and re-pack it before shipping to site. In addition to saving time, this also reduces the risk to the installer as the equipment is fully tested during this process.
Norbain’s purpose built configuration centre is capable of delivering a variety of services such as:
These configuration services are designed to be flexible and can be tailored to respond to a customer’s needs, so please contact your account manager to discuss any requirements you may have.
Norbain’s technical staff are available to assist and support on every product we sell, providing installers with the reassurance of expert technical backup.
Collect your orders at a location convenient to you
Norbain understands that getting products to different sites at exactly the right times can be a tricky process. This is why we’ve teamed up with UK Mail to give you the option of collecting orders from one of any of the 58 UK Mail depots across the country. All you need to do is follow this simple process:
1. Visit www.ukmail.com/find-a-depot
2. Choose a location most convenient to you
3. Give this UK Mail depot address as the delivery address when placing your order
IMPORTANT INFORMATION:
Pick ups
Returns
Simply telephone the customer service department to ask for a returns number. It is most helpful if you can provide the invoice number on which the goods were originally dispatched and the product serial number.
Units being requested for credit are subject to our 30 day no quibble policy. Items for repair are subject to the specific manufacturer’s warranty. Chargeable repairs are subject to an inspection fee if they are not included on our extensive Fixed Price Repair List.
We will then arrange for the product to be collected and sent to our Service Centre for processing.
To monitor the progress of your return, please telephone the customer services department quoting the returns number.
To provide quick, direct access to Vista Technical Support, a new dedicated hotline has been introduced. Simply call 0118 9 125 125 for any support issues related to Vista products. This is a standard rate call.
For improvement of the returns procedure a new process has also been introduced. If you wish to return any Vista PTZ dome or DVR, you will now need to call the new Vista Technical Support line to qualify any problems prior to an RMA being issued.
The following process should be followed:
Norbain’s technical staff are available to assist and support on every product we sell, providing installers with the reassurance of expert technical backup.
Situated in Berkshire and Greater Manchester, our Demonstration Rooms contain the latest IP and analogue products from our huge range of industry-leading suppliers.
These rooms are ideal for:
Speak with your Norbain Account Manager to find out more.
