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There are two ways of starting a return with Norbain:
Via customer services
Our dedicated team can guide you through the process. Just get in contact using the details below:
Tel: 01253 888012
Email: [email protected]
Via the customer portal
Want to start your return online? Simply follow the link and select the product/s you want to return. Please note, you must have an online account with Norbain and be signed in, in order to start your return via the customer portal. If you need any assistance, please speak with your account manager, or contact the customer services team using the details above.
These are subject to our 30-day No Quibble policy and are based on the following criteria:
• All items must be in their original packaging.
• Complete with manuals, and accessories, in a New and Unused condition
• All security seals or safety controls must be unbroken/intact.
• Orders on Request, Software, Video printers, and Customer-specific products are non-returnable and are not covered by our 30-day No Quibble returns policy.
• Products under £25.00 in value are non-returnable.
• Return numbers issued for 30-day returns must be returned within 30 days of original invoice date, goods must be received at our Ashton Distribution Centre within this time frame. Goods received after this time will be returned to your account address.
All products are inspected on receipt. Any products that do not meet these conditions will be returned to your account address and no credit will be issued.
If your unit is faulty and in warranty, we will either repair/service exchange/replace or credit depending on supplier warranty.
For products out of warranty, we offer an extensive range of Fixed Price repairs, any product not covered by the fixed price is subject to a minimum inspection fee dependent on the manufacturer.
Whilst we offer a collection service, it is the customer’s responsibility to ensure that goods are collected and returned.
All goods being returned should be labelled with our returns number and the following address. The customer will be emailed a collection label that they need to print off and attached to the carton(s) to be collected, after contact with Norbain.
Norbain SD,
Alexandria Drive,
Unit B, Ashton Commerce Park,
Ashton-under-Lyne, OL7 0QN
