A security distribution partner that understands the needs of your business? Now that’s how you get security > delivered.
Time is scarce. Simplicity is hard to come by. That’s where Norbain comes in. Everything we do focuses on providing what you need, where you need it, when you need it. We listen. We understand. We adapt. So you can deliver. For all types of security installation businesses, from local independents to large multi-nationals. Let’s work together. Let’s grow together.
The world of Norbain is not just about delivering excellence on a daily basis to our thousands of customers (although we are pretty good at that, as our customers regularly tell us)
It’s also about people, culture and the relationships we build with you.
Here’s a little bit about our Leadership Team, the people who are helping to shape Norbain’s future and ensure we are here for years to come, at the forefront of Security Distribution.
Mark Field, Managing Director
As MD, Mark has the ultimate responsibility of steering the good ship Norbain in all her endeavours. With over 25 years of experience in various roles at Norbain, Mark is well versed in what makes a great distribution partner, and has overseen the revamp of our company in recent years.
With the spare 2 hours he has each week, Mark enjoys time with his family (including 2 rather crazy dogs), following F1 and, for some reason, Chelsea FC.
Paul Isaacs, Sales Director
Paul is our Sales Director, with responsibility for all of our sales divisions and how we deliver our famous Norbain account management to as many people as possible, as consistently as possible.
His real dream, as he is keen to point out, is to be a guitar-toting rock star. We don’t want to be the ones to tell him that that dream has probably passed him by.
Karen Wilson, Divisional Director – Inside Sales
Karen runs our legendary Inside Sales team in our Bispham Sales HQ, helping over 2,500 customers choose the right solutions for their end users. With nearly 50 people in her department, to say she’s always busy is an understatement, but with over 30 years of experience at Norbain, she takes it all in her stride.
Once the working week is over, she takes to the seas in her boat to escape the madness of the security world and get lost in a life on the ocean wave.
Shaun Lenehan, Divisional Director - Named Accounts
A veteran of the security industry, Shaun runs our Named Accounts team, dealing with the largest integrators across the UK. He has a team combined of both Field and Inside Sales team members, and their job is to ensure that Norbain deliver on the demanding commitments to these key customers and their end user base.
Whilst there’s no doubt work is a huge part of his world, Shaun can’t resist the urge to get out on the course to hone his golf skills, ready to adopt bandit-like tendencies at the many golf events he gets to attend.
Dan Bramford, Divisional Director – Field Sales
Dan’s role at Norbain is heading up the Regional Field Sales team. His guys work closely with Karen’s Inside Sales team – nationally, but on a regional basis – to ensure we have a Total Account Management approach to our valued customers, meaning we remain “quick to respond and easy to deal with”, as our customers regularly tell us.
With a young family, Dan isn’t necessarily blessed with the gift of time both in and out of work, but for some reason fills that valuable space getting frustrated watching his beloved Tottenham Hotspur lose or draw.
Chris Hanney, Stock Control Manager
Chris manages our stock control, pricing and purchase ledger team. His team's job is to work alongside all of our suppliers with the aim of ensuring that Norbain are always providing our customers with excellent stock availability, delivered at a great price!
Away from work you will likely find him on the golf course, desperately trying (but failing) to get his handicap down, or using cricket as a convenient excuse for a cheeky summer drink.
Caroline Kitchin, Divisional Director – Marketing & Supplier Relations
Caroline works with our strategic suppliers to ensure that we’re delivering on our shared goals and that they’re engaging with the right areas of the business. She also heads up the marketing team, who help promote our fantastic range of suppliers and their solutions, develop our e-commerce offering, and deliver events such as industry-favourite Norfest.
Outside of work, Caroline refuses to admit that she can’t crochet, despite overwhelming evidence to the contrary, and can be found pitch-side every Sunday in her official capacity as first aider, treating the various (and many!) injuries for her son’s rugby team.
Mike Farrell, Operations & Logistics Manager
As our Head of Operations, Mike is in charge of the business end of our customer interaction - ensuring our customers get their orders when they need them. Based in our Ashton Distribution Centre, Mike's team are also responsible for delivering our world class pre-config service, as well as any post-sale customer support.
An avid Manchester City fan, Mike's also a keen classic and indie rock fan, and is not prepared to let anyone say a bad word about Jimmy Page.
When you choose Norbain for your security solutions, you gain from our unwavering commitment to providing exceptional support. Our dedicated brand champions collaborate closely with key suppliers to ensure you receive the best advice and stay updated on the latest advancements.
With comprehensive training, they’re ready to assist you with quotes, orders, and system development.
That’s why Norbain are structured to support our different customers’ needs. We listen, understand & adapt to deliver the right solutions for you and your customer.
All of our customers benefit from:
You’ve told us what you want as a small business, we’ve listened and promise:
To win & deliver your next job, we’ll support you through:
We’ve focussed our teams to support your day-to-day enquiries & offer great advice:
Quite simply, we want to deliver everything you need, so you can focus on increasing your profits, your efficiencies, and your business opportunities. (But we can help you with those too!)
Our customers benefit from having an Internal account manager for day-to-day enquiries, supported by a field-based team for additional business development.
Our teams focus on exceptional support so you can do business simply and effectively. Whether that’s exceptional customer services, technical support, IP pre-configuration or the warehouse team, our aim is always to be knowledgeable, accessible, reliable and approachable.
Continual coaching of our teams means that we are able to give you great advice. They’re supported by our brand and project specialists and strong supplier relationships.
Whatever challenges you're facing, our teams respond quickly, offering impartial, trustworthy guidance.
We have some of the highest stock availability in the industry, along with a distribution network that ensures we don't let customers down.
We love working with all sizes of businesses, listening, understanding, and adapting to your needs to deliver the right security solutions for you and your customers.
Focus on the job at hand and effectively maximise your time when you become a Norbain customer.
Benefit from a dedicated account manager who can advise and support you at every stage as well as our large stock holding.
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