NORBAIN SD (“THE COMPANY”) TERMS AND CONDITIONS OF QUOTATION AND SALE

TERMS AND CONDITIONS

1. INTERPRETATION

1.1. In these Terms (“Terms”): “AO” means the acknowledgement of order form (if any) issued by the Company to the Purchaser;
“Applicable Guarantee Period” means in relation to any Goods, the guarantee period applicable to
Those goods subject to clauses 7.3 and 7.4 as notified in the relevant quotation issued by the
Company and confirmed in any AO but if not so notified, shall be 12 months from delivery;
“Company” means Norbain Holdings Limited T/A Norbain SD (company registered number
06248590) whose registered address is at Votec House, Hambridge Lane, Newbury, Berkshire, RG14
5TN;
“Contract” means the agreement between the Purchaser and the Company for the supply of the
Goods;
“Goods” means the goods and/or services (as appropriate) listed in the AO or which the Company
otherwise agrees to supply to the Purchaser (including any instalments or parts of the goods);
“Insolvency event” means, in relation to the User: (a) the issue of a petition for its winding up; (b)
the convening of a meeting for the purpose of considering the passing of a winding-up resolution for
its winding up (except for the purpose of a solvent amalgamation or reconstruction where the
resulting entity is to assume all of its obligations under this Agreement); (c) the making of an
application to the court for an administration order or the giving of a notice of intention to appoint
an administrator by that party or its directors; (d) a provisional liquidator, liquidator, administrative
receiver, administrator, trustee or other similar officer taking possession of or being appointed over
or an encumbrancer taking possession of the whole or substantially the whole of its property; (e) a
receiver being appointed over any part of its property; (f) its entering into a company voluntary
arrangement (within the meaning of Part I Insolvency Act 1986) or otherwise entering into a
compromise with the majority by value of its unsecured creditors; (g) its being unable to pay its
debts within the meaning of s123(1) Insolvency Act 1986 or being unable to pay its debts as they fall
due; or (h) in the case of an individual, is subject to any bankruptcy proceedings;
“Liability in relation to” means “liabilities, losses, damages, costs (including without limitation legal
costs on a full indemnity basis and value added tax and other applicable taxation), expenses, actions,
claims, proceedings and demands whatsoever arising directly or indirectly out of or in connection
with”;
“Purchaser” means the purchaser of the Goods as stated in any applicable AO;
“Price”, subject to these Terms, means the price for the Goods as quoted and confirmed in any AO.
1.2. Any Contract provision invalid or unenforceable for any purpose shall be severed for that
purpose but otherwise remain valid and enforceable and shall not affect the validity of the
remainder of the Contract.
1.3. A payment shall be deemed made when credited to the payee’s bank account and is cleared
funds.
1.4. Variations of the Contract shall be effective only if agreed in writing and will then prevail over
these Terms.
1.5. English is the authentic text of the Contract and all notices or other communications under or
relating to it shall be in writing in English. Any translation will be for guidance only.

2. QUOTATIONS, SPECIFICATION, VARIATION, AND CANCELLATION

2.1. A quotation is not an offer and may be withdrawn or modified; save as otherwise agreed in
writing by the Company no contract or commitment shall exist until the Company sends its AO to
the Purchaser or until the Company commences work on or appropriates Goods to the contract.
Unless otherwise stated therein a quotation will lapse 30 days after its date of issue.
2.2. Orders are accepted subject to the credit status of the Purchaser being satisfactory to the
Company which may cancel the Contract at any time if the Purchaser’s credit references are not
satisfactory to the Company.
2.3. The Company may alter the specification of any Goods if this does not materially affect their
performance or utility.
2.4. If any variation in the Goods or the Contract is agreed or is required for compliance with any
applicable law, regulation or safety recommendation the Purchaser shall pay such additional amount
as is fair and reasonable and the Company shall have reasonable additional time to perform the
Contract.
2.5. The Purchaser may only vary or cancel the Contract with the Company’s written consent and
upon such terms as the Company may specify.

3. PRICES AND PAYMENT

3.1. Subject to any AO, the Price shall exclude value added tax and any other applicable taxes and
duties, packaging, carriage, insurance, documentation and pre billed charges. Unless costed for in
any AO, the Company may make reasonable additional charges for complying with any special
requirements of the Purchaser and may increase the Price at any time before delivery to reflect any
increase in the cost of the Goods to the Company which is due to any factor outside its control,
including without limitation foreign exchange fluctuation, currency regulation, alteration of duties,
significant increase in labour, material or costs of supply. Payment, subject to any AO, shall be made
at the Company’s office in England, clear of any banking transaction charges and without deduction,
set off or counterclaim. Payment shall be made in accordance with the payment terms and in the
currency stated in any AO, or if none are stated, within thirty days following the end of the month in
which delivery of the Goods is made or the Services provided, or on earlier demand.
3.2. All prices are in pounds sterling, exclude VAT and carriage and are applicable for countries
within the European Economic area.
3.3. The information on this website has been checked for accuracy. No liability will be accepted by
Norbain SD for any product or pricing errors or omissions in this information.
3.4. Time of payment is of the essence of every Contract. Without limiting the Company’s remedies
if payment is overdue, the Purchaser shall indemnify the Company against any legal fees and other
costs of collection and (as well after as before judgment and as an independent obligation) shall pay
to it a sum equal to any loss suffered by the Company arising from exchange rate fluctuations and
interest on such sum and on the amount overdue at 5% above the base rate from time to time of
HSBC Bank PLC calculated from the date payment fell due until the date of actual payment (or such
lesser amount as is the maximum rate permissible by law) and the Company may cancel the
Contract and any other contracts and suspend deliveries to the Purchaser.
3.5. Any payment which, by reason of delay caused by the Purchaser, would have fallen due earlier
than it falls due under these Conditions, shall be deemed to fall due when, but for the Purchaser’s
delay, it might reasonably be expected to have fallen due.
3.6. The Purchaser shall indemnify the Company against any liability in relation to any breach by the
Purchaser of its obligations under the Contract.

4. RISK AND PROPERT

4.1. Risk of damage to or loss of the Goods shall pass to the Purchaser at the earlier of the time
when the Company notifies the Purchaser that the Goods are available for collection or upon the
Company first tendering the Goods for delivery at the Purchaser’s address stated on the AO.
4.2. All other material or goods of or provided by or on behalf of the Purchaser in the possession of
the Company or otherwise shall be held, worked on and carried at the Purchaser’s risk in every
respect. The Purchaser shall insure accordingly.
4.3. Notwithstanding delivery and the passing of risk in the Goods and any other provision of the
Contract, title to and ownership of the Goods shall not pass to the Purchaser until the Company has
received the price in full in cash or cleared funds.
4.4. If at the date that payment in full for the Goods is made any other monies then due for payment
by the Purchaser to the Company on any account have not been paid, title to the Goods shall not in
any event pass to the Purchaser until the Company has received in cash or cleared funds payment in
full of the monies overdue.
4.5. Until such time as property in the Goods passes to the Purchaser, the Purchaser shall:
a) hold the Goods as the Company’s fiduciary agent and bailee;
b) keep the Goods separate from those belonging to the Purchaser and third parties and properly
stored, insured and identified as the Company’s property; and
c) the Company shall have a lien over any of the Purchaser’s assets in its possession or control.

5. DELIVERY

5.1. Save as otherwise agreed in writing by the Company delivery shall be made by the Company
making the goods available for collection from its premises and so informing the Purchaser or, if
some other place for delivery is stated in any AO, by the Company or its nominated carrier tendering
the Goods for delivery to the stated place. If the Purchaser fails to take delivery or to give adequate
delivery instructions, the Company may (without prejudice to its other rights) store or dispose of the
Goods, in which case the Purchaser shall pay to the Company upon request the amount of any
reasonable storage or disposal charges. If the Purchaser does not take delivery or give adequate
delivery instructions within 14 days of the Company’s notification that the Goods are ready for
despatch the Company may without prejudice to any other rights terminate the Contract in
accordance with clause 10. Whilst the Company will seek to meet the stated delivery time, it is
approximate and the Company shall not incur liability in relation to late delivery. If no time for
delivery is agreed the Purchaser shall accept the Goods when ready for delivery.
5.2. The Company may deliver in instalments constituting separate contracts and delay in delivery of
any instalment will not entitle the Purchaser to terminate the Contract, nor permit the set off of any
payments in respect of one delivery against any claim in respect of any other delivery. Where Goods
are delivered by instalments the Company may issue separate invoices.
5.3. The Purchaser shall clear the Goods for export from the UK and import into the country of
delivery unless any AO states otherwise.

6. INSPECTION AND ACCEPTANCE

Unless the Company will or has issued an acceptance certificate the Purchaser shall inspect and test
the Goods and within 7 days of their delivery (and in respect of services, within 7 days of the
Company tendering their completion) shall give written notice to the Company of any damage or
claim. In the absence of such notice, the Goods shall be deemed to comply with the Contract and the
Purchaser shall accept them. The Goods are sold as a batch and without prejudice to the Purchaser’s
right to reject all the Goods the Purchaser may not reject some only of the Goods.

7. GUARANTEE

7.1. If within the Applicable Guarantee Period any Goods prove defective by reason of faulty design,
workmanship, materials or non-conformity with their specification the Company will adjust, repair
or replace them as it sees fit free of charge provided that:
a) the Purchaser gives written notice of the defect (with reasonable relevant information) to the
Company as soon as reasonably practicable and within the Applicable Guarantee Period;
b) the Goods have been used solely for their proper purpose and in accordance with the operating
instructions;
c) the defect has not been caused by fire, accident, misuse, neglect, incorrect installation by the
Purchaser or its customers, agents or servants, unauthorised alteration, repair or maintenance or
the use of sub-standard consumables and has not arisen from fair wear and tear;
d) the defect has not arisen from any design, specification, component or material supplied by or on
behalf of the Purchaser;
e) no part of the Goods have been replaced with a part not supplied or approved by the Company;
f) payment in full of all sums due in respect of the Goods has been made in accordance with clause
3.1;
g) the Purchaser shall be liable for any costs incurred by the Company in responding to claims caused
by operator error or incorrect application or other default of the Purchaser or other third party;
h) the Purchaser shall accord the Company sufficient access to the Goods to enable its staff to
inspect and adjust, repair, remove or replace the Goods;
i) the costs of all consumables shall be paid by the Purchaser;
j) the obligations of the Company are enforceable only by the Purchaser and shall not be assigned to
or enforceable by any other person.
7.2. The Company may repair the Goods in situ or have them returned to its premises or to the
original manufacturer; the risk in the Goods shall at all times remain the Purchaser’s and they shall
be packaged as the Company instructs and despatched at the Purchaser’s expense and in
accordance with the Company’s returns authorisation procedure from time to time notified to the
Purchaser. Costs of carriage on the Goods’ return to the Purchaser shall be borne by the Company
where the defect is covered by this guarantee.
7.3. If the Goods incorporate goods or services provided by a third party, the obligations of the
Company in respect of such goods or services shall not exceed the warranty obligations of such third
party to the Company nor exceed any time limit upon those obligations;
7.4. The Applicable Guarantee Period for any Goods repaired or replaced or any corrective services
pursuant to the initial guarantee shall be the remaining period, if any, of such initial guarantee
period.

8. EXCLUSION OF LIABILITY

8.1. In an effort to keep the contract price as low as possible and as the Purchaser is better able than
the Company to quantify loss which it may suffer from a breach of contract and to insure
accordingly, the Purchaser agrees to the Company limiting its liability and therefore agrees that save
as expressly agreed in writing or as mandatorily implied by law:
a) the Company shall have no obligation in respect of the Goods except for its undertaking in clause
7 above (“the Guarantee”) and as expressly stated in the Contract;
b) the Guarantee is the only guarantee, warranty or undertaking (express or implied) upon which the
Goods are sold or licensed by the Company. Other than the Guarantee, all warranties, conditions or
other terms (including those implied by statute or common law) are excluded to the fullest extent
permitted by law;
c) nothing in this Contract shall exclude or limit the liability of the Company for:
a) death or personal injury caused by negligence of the Company or its personnel; or
b) fraudulent misrepresentation; or
c) any other liability to the extent that it cannot be excluded at law.
The Company’s liability under this Contract shall be limited to 110% of the price paid for the Goods
in the twelve month period immediately prior to the date on which liability arose. In no event will
the Company have any liability whether based on contract, tort (including negligence), warranty or
any other legal or equitable grounds, for any indirect loss, or, whether direct or indirect, loss of
profits, loss or damage to goodwill or reputation, loss of revenue, loss of business, loss of data and
loss of business opportunity arising from or related to this Contract howsoever caused, or any
punitive, indirect or exemplary damages.
8.2. The Purchaser shall not rely upon any representation concerning the Goods unless made by the
Company in writing in the Contract save that nothing in the Contract shall exclude liability for
fraudulent misrepresentation.
8.3. Save to the extent of any warranty stated or expressly confirmed in the AO (and so far as
permitted by law), the Company shall have no liability in respect of any failure by the Goods to
recognise date changes or otherwise be millennium compliant in any respect and the Purchaser shall
satisfy itself in all such respects. Any liability of the Company under any warranty, indemnity or other
obligation stated or confirmed in the AO is subject to all exclusions and limitations in these
Conditions save this clause 8.3.

9. REGULATORY COMPLIANCE, LICENCES AND PRE-DELIVERY TESTS

9.1. The Goods will comply with mandatory United Kingdom (“UK”) regulations applicable to the
manufacture and non-consumer sale of the Goods at the date of delivery but no other warranty or
undertaking as to regulatory compliance in the UK or elsewhere is given or to be implied unless
specifically given in writing signed by a director of the Company or stated in any AO. The Purchaser
shall comply with applicable laws relating to the Goods, their use and disposal.
9.2. It is the Purchaser’s obligation to acquaint itself and to comply with all applicable requirements
and restrictions imposed by law or by governmental and other authorities or corporations relating to
the possession, use, import, export, or resale of the Goods. It is the Purchaser’s obligation to ensure
that no Goods are exported or imported in violation of the laws of any jurisdiction into or through
which the Goods are transported during the course of reaching the point of delivery. Where
necessary, the Purchaser must inform the Company at a reasonable time before delivery of the
Goods of any documents which it is necessary for the Company to provide in order to allow export
of the Goods in compliance with the laws of any relevant country.

10. TERMINATION OF CONTRACT

10.1. The Company may terminate separately all or any of the Contract and every other contract
with the Purchaser if:
a) the Purchaser fails to make payments to the Company under any contract as they fall due or the
Purchaser otherwise breaches any such contract and the breach or non-payment is not remedied
within seven days of notice from the Company; or
b) the Purchaser is, or is deemed to suffer an Insolvency Event; or
c) control of the Purchaser passes from the present shareholders, owners or controllers to other
persons whom the Company in its absolute discretion regards as prejudicial to its reasonable
interests; or
d) in the reasonable opinion of the Company the Purchaser has ceased or threatened to cease to
trade or its financial condition has materially deteriorated since the date of the Contract and the
Company considers due performance by the Purchaser of its obligations is in jeopardy; or
e) where the Purchaser is an individual or partnership, he or any partner dies or any steps are taken
with a view to making a bankruptcy order against him or any partner; or
f) anything corresponding to any of the above occurs outside England and Wales.
10.2. If the Contract is terminated, the Company (without prejudice to its other rights but subject to
any relevant mandatory laws) may do any of the following:
a) declare immediately payable (and so interest-bearing under clause 3.2) any sums owed by the
Purchaser, proceed against the Purchaser for the same and/or damages, and appropriate any
payment by the Purchaser as the Company thinks fit (notwithstanding any purported appropriation
by the Purchaser);
b) suspend further performance of any Contract and/or any credit granted to the Purchaser on any
account (and the time for delivery by the Company shall be extended by the period of such
suspension);
c) take possession of and deal with (including the sale of) any materials and other assets of the
Purchaser held by or on behalf of the Company and apply any proceeds of sale in payment of any
sums owing under or damages arising in connection with any Contract including any interest and
costs arising thereon.
10.3. Where Goods are described as “specials” in the quotation or AO a cancellation fee of 100% of
the Price shall apply at any time.

11. INTELLECTUAL PROPERTY AND CONFIDENTIALITY

11.1. The Purchaser shall acquire no intellectual property rights in the Goods but if the AO so
requires the Company shall grant or procure the grant of a licence to use relevant software with the
Goods to or at the direction of the Purchaser in accordance with the AO.
11.2. The Purchaser acknowledges that all specifications, designs, programs or other material
including know-how, plans, drawings and price lists issued by or on behalf of the Company are
confidential and agrees not to use them or any other confidential information of the Company for
any purpose (other than the purpose for which the information was disclosed nor reproduce it in
any form nor disclose it to third parties. The Purchaser shall not seek to abstract from the Goods any
confidential information regarding their design, construction or otherwise (and without limiting the
foregoing shall not decompile any software comprised in the Goods) and all rights subsisting in such
material are reserved.
11.2. The Purchaser shall obtain similar undertakings as those set out in sub-clause 11.1 from its
customers and indemnify the Company against any liability in relation to any failure to do so. The
Purchaser shall upon request sign and/or require its customers to sign the Company’s form of nonexclusive licence to use programs necessary to operate the Goods; all obligations of the Company
under any contract are conditional upon execution of such agreement and compliance with its
terms.

12. FORCE MAJEURE

The Company shall not be liable for any failure to perform its obligations hereunder by reason of any
cause whatsoever beyond its control (including without limitation trade dispute; fire, flood or act of
god; armed conflict; equipment or supply difficulties; any rule or action of any public authority;
transportation delays; refusal or delay in granting any necessary licence or permit; or any
repudiatory event by the Purchaser). In such circumstances it may terminate the Contract
whereupon the Purchaser shall pay a sum equal to the costs to the Company of performing the
Contract and the Company’s liability shall be limited to repayment of any sums paid in respect of
undelivered Goods (or unperformed services) less such costs.

13. USE OF GOODS AND SAFETY

13.1. The Purchaser shall

a) procure that the Goods (including any goods the subject of services) are used only for the
purposes and in the manner for which they were designed and supplied; that all persons likely to use
or come into contact with the Goods receive appropriate training and copies of applicable literature
supplied by the Company; that all third parties who use or may be affected by or rely upon the
Goods are given full and clear warning of any hazards (both patent and latent) associated with them
or limitations of their effectiveness and that safe working practices are adopted and complied with.
Any warning notices displayed on the Goods must not be removed or obscured; the Purchaser shall
procure that any third party to whom the Goods are supplied agrees not to remove or obscure such
warning notices and shall take such steps as are reasonable to enforce such agreement;
b) promptly comply with any safety recommendation made to it in respect of the Goods (including
recall of them) and shall procure compliance by all relevant persons and shall pay the Company’s
reasonable charges for additional or replacement parts (including installation costs) supplied by the
Company for this purpose;
c) maintain and make available to the Company all records necessary to enable Goods to be traced
to their ultimate buyer or user;
d) indemnify the Company against any liability in relation to any breach of the Purchaser’s
obligations under this clause 14.1.

14. GENERAL

14.1. The Purchaser shall indemnify the Company against all liability in relation to any specification,
design, information or component which the Purchaser has supplied or arranged for the supply to
the Company and warrants that the use of such specifications, designs, information or components
will not infringe the rights of any third party.
14.2. No indulgence, forbearance, partial exercise of any right or remedy or previous waiver shall
prejudice any rights or remedies. Remedies shall be cumulative and no choice of remedy shall
preclude any other remedy.
14.3. The Purchaser shall not assign, mortgage, charge, sub-let or otherwise dispose of the Contract
or any rights thereunder in whole or in part.
14.4. After termination (howsoever caused) or cancellation of this Contract, clauses 3.2, 8, 11, 12
and 14 shall continue in full force and effect.
14.5. If all or any part of any provision of this Contract shall be or become illegal, invalid or
unenforceable in any respect under the law of any jurisdiction that shall not affect or impair: (a) the
legality, validity or enforceability in that jurisdiction of the remainder of that provision and/or all
other provisions of this Contract; or (b) the legality, validity or enforceability under the law of any
other jurisdiction of that provision and/or all other provisions of this Contract.
14.6. No amendment or variation of the terms of this Contract shall be effective unless it is made or
confirmed in a written document signed by both parties.
14.7. Nothing in this Contract or any matter or arrangement contemplated by it shall be construed
as creating a partnership, joint venture, association, fiduciary relationship or other co-operative
entity between the parties for any purpose whatsoever.
14.8. The parties do not intend any term of this Contract to be enforceable pursuant to the
Contracts (Rights of Third Parties) Act 1999.
14.9. This Contract represents the whole and only agreement between the parties in relation to the
subject matter of this Contract and supersedes any previous agreement between the parties in
relation to that subject matter. Neither party shall have any liability or remedy in respect of any
representation, warranty or other statement (other than those set out in this Contract) being false,
inaccurate or incomplete unless it was made fraudulently.
14.10. All Contracts shall be governed and construed in accordance with English law and the
Purchaser irrevocably submits to exclusive jurisdiction of the Courts of England without prejudice to
which the Company may apply for any provisional or conservatory measures or interim relief in any
court having jurisdiction in the Purchaser’s country or the country where the goods are then located.