Skip to main content
Norbain SD
Secure Checkout
Easy Online Ordering
Competitive Pricing
Next Day & Timed Delivery Available
Industry-Leading Support
Hikvision security product range

Hikvision

Hikvision UK & Ireland serves the markets of England, Ireland, Scotland, and Wales and is a global leader in cutting-edge security products and solutions. The company specialises in advancing key technologies, including audio and video encoding, video image processing, and pioneering innovations like deep learning. 

Hikvision camera in dark mode

Smart Hybrid

Conventional infrared cameras lack detail with black-and-white images, and white light cameras can cause disturbances at night. Hikvision Smart Hybrid CCTV cameras capture high-definition, detailed colour images even in low-light conditions, while providing a customisable and user-friendly experience.

Acusense Hikvision technology

Hikvision AcuSense

Hikvision's AcuSense technology uses deep-learning algorithms to detect humans and vehicles, minimising false alarms from animals, weather, and other moving objects. It enhances security by providing instant notifications and focuses on real threats, bringing accessible AI to a wide range of users.

All in one management with Hikvision devices

All-in-one Management

The Hikvision All-in-one Indoor Station combines video intercom with home/office management, offering intuitive control through a touchscreen. Equipped with the Hik-Connect App, it enables integration with Hikvision devices and third-party Android applications, providing flexibility & convenience for users.

Hikvision Brand Champion - Oliver Goodhew

Ollie is our go-to for all things Hikvision. He has taken part in various training sessions at the Hikvision HQ to answer all of your Hikvision questions, assist with quotes, orders, and any general support our customers and sales team may need.

For all of your Hikvision UK enquiries please get in touch with Ollie. 

Email: [email protected]

Phone: 01253 887976

Oliver Goodhew Brand Champion for Hikvision UK & Ireland

Hikvision Resources

Hikvision portal

Hikvision Portal

Find important firmware updates, new software, and Software Development Kits, ready to download here from the Hikvision Portal.

HiTools Designer

HiTools Designer

Hikvision HiTools Designer is a practical online tool that will assist you in designing and launching a security system. Have a look here.

Hikvision Training

Hikvision Training Academy

Hikvision, a global leader in surveillance technology, offers accredited video surveillance courses through its Academy Training Centres. These hands-on sessions enhance your expertise and provide the skills to install and commission Hikvision solutions. At least 12 months of industry experience is recommended. Start your Hikvision Training today.

Hikvision VASP Programme

VASP Programme

Hikvision UK & Ireland has revamped its Value Added Solution Partner (VASP) programme for installers, integrators, and solution providers. The update offers a restructured framework, providing partners who design systems with Hikvision products access to new incentives and enhanced sales, technical, training, marketing, and commercial benefits. Learn more about VASP here.

Hikvision Solutions

Hikvision traffic solutions

Traffic

Hikvision introduces a new dimension of visibility and intelligence to traffic management through integrated solutions such as Traffic Violation Management, Traffic Order Management, and the Traffic Command Center. These tools empower traffic authorities with an understanding of traffic conditions, enabling effective planning and management.

Hikvision retail solutions

Retail

Hikvision's Smart Retail Solution addresses the needs and demands of retailers, equipping them with advanced tools to Connect, Protect, and Perceive for seamless security management and streamlined business operations. Designed for businesses of all sizes, the solution offers smarter operations, enhanced security, and deeper business insights.

Hikvision logistics solutions

Logistics

Logistics is a vital part of global supply chain management, facing growing demands for higher efficiency, reduced risks, and lower costs. Hikvision leverages video-based and AI-driven technologies to enhance security and streamline operations for logistics companies. Their solutions also include visualised dashboards, offering smarter management. 

Hikvision building solutions

Building

As the world transitions into the AIoT era, the real estate industry is unlocking new opportunities. Hikvision provides smart building solutions for commercial & residential, leveraging AIoT technologies and video devices. These solutions enhance security, convenience, and comfort while enabling digital transformation of the building lifecycle.

Hikvision FAQs

What is Hik-Connect?

Hik-Connect Software is compatible with both PCs and mobile devices and is designed to help households, small to medium-sized businesses (SMBs), and multi-site enterprises efficiently manage and operate security devices remotely. This all-in-one platform integrates 24/7 monitoring, intrusion alarms, video intercom, access control, and attendance management, ensuring properties and businesses stay connected and secure at all times.

Find out more about Hik-Connect

How do I reset a Hikvision camera?

1. Using the Reset Button (Most IP Cameras)

  1. Locate the reset button: Usually inside the camera’s casing, under the cover, or near the memory card slot.
  2. Power off the camera.
  3. Press and hold the reset button.
  4. Keep holding it while you power the camera back on.
  5. Keep holding for 10–30 seconds until you see the indicator LED blink or hear a click.
  6. Release the button → The camera reboots to factory defaults (default IP 192.168.1.64, username admin; you must set a new password at first login.)

2. Via SADP Tool (If No Reset Button)

  1. Download and install the Hikvision SADP Tool on a PC (from Hikvision’s official site).
  2. Run SADP to detect cameras on your network.
  3. Select the camera → Click Forgot Password.
  4. Export the XML file and send it to Hikvision support (or your distributor).
  5. They will return a reset file/code (valid for 24–48h).
  6. Import it back into SADP → Reset the password.

3. Through NVR/DVR (If Camera is Connected)

  1. Log in to your Hikvision NVR/DVR with admin rights.
  2. Go to Camera Management → Select the camera → Reset Password.
  3. You may need the security questions or reset file if set up before.

4. Via Web Interface (If Password Known)

  1. Log in to the camera’s web interface.
  2. Go to Configuration → Maintenance → Default → Restore / Factory Defaults.
  3. This requires knowing the current password.

Important Notes:

  • Resetting restores factory settings (you’ll lose network, recording, and custom configurations).
  • Newer Hikvision firmware requires you to set a new password after reset (There is no Hikvision default password "12345" anymore).
  • If you bought through a reseller, sometimes only they can provide the reset file.

Should you need further support, you can raise a ticket with the Hikvision tech support team here or email them at [email protected].