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Legal Statements

Returns Policy

For all returns, please contact Customer Services for authorisation. Items that are eligible for our no-quibble returns offer must be notified to us within 21 calendar days from the date of our invoice and the product received back within 30 calendar days from the date of invoice. This expressly excludes items purchased solely for you, notified as non-returnable items on your documents. All items should be returned in a new and unused condition, in their original packaging complete with manuals and accessories. All security seals or safety controls must be unbroken/intact.


Interoperability

Quotes generated on this site (norbain.com) may have been compiled from a shopping list, and may have been ordered without verification by our technical staff. For that reason we are unable to warrant these quotes against such things as:

  • System being fit for purpose
  • Performance
  • Compatibility with existing or other equipment
  • Interoperability with other software
  • Viability of networks connected to the equipment
  • Sizing of storage
  • Etc.


Modern Day Slavery Statement

The company acknowledges the provisions of the Modern Slavery Act 2015 and will ensure transparency within its organisation and with suppliers of goods and services to the organisation. The Company is satisfied from its own due diligence there is no evidence of any act of modern day slavery or human trafficking within its own organisation.

As part of the Company’s due diligence processes into slavery and human trafficking the supplier approval procedure incorporates a review of the controls undertaken by the supplier.

  • Imported goods from sources outside the UK and EU are potentially more at risk of slavery and human trafficking issues. Therefore the level of management control required for these sources should be continually monitored.
  • The Company will not knowingly support or deal with any business involved in slavery or human trafficking
  • The Company will undertake responsibility for implementing the Policy Statement and its objectives.
  • This Policy Statement will be reviewed and published annually.